Refund Policy

Last updated: 23 July 2026

What this policy covers

This policy covers subscriptions to SpreadFront's own paid plans (Pro and Business). It does not cover purchases made in stores hosted on SpreadFront - those sales are between you and the store's merchant, so please contact the merchant directly for their refund and return terms.

Free trial first

Every paid plan starts with a 14-day free trial. You are not charged during the trial, and cancelling before it ends costs nothing - so you can try everything risk-free before any money changes hands.

14-day money-back guarantee

If you are not satisfied, contact us within 14 days of your first charge and we will refund it in full - no questions asked. The same applies to renewals: if a plan renewed and you meant to cancel, contact us within 14 days of the renewal charge and we will refund it.

How refunds are processed

Paid plans are sold through our merchant of record, Creem (the charge appears as CREEM.IO* STORE on your statement), which processed your payment and issued your invoice. Request a refund via our contact page (fastest) or through the link in your Creem receipt email. Approved refunds are issued by Creem to your original payment method, typically within 5-10 business days depending on your bank.

Cancellations

You can cancel at any time from the Plan & billing page in your dashboard (or via the Paddle billing portal). Cancellation takes effect at the end of the period you already paid for - you keep all paid features until then, and no further charges are made. Outside the 14-day windows above, we do not prorate refunds for unused time.

Consumer rights

Nothing in this policy limits any non-waivable rights you have under the consumer-protection laws of your country, including the EU right of withdrawal where it applies.

Contact

Refund questions: contact page.